LouisvilleKY based UPS pilots union launches survey of company’s performance in E-commerce

LOUISVILLE, Ky.,/PRNewswire-USNewswire/ — UPS pilots, represented by the Independent Pilots Association (IPA), are concerned that UPS’s management has been caught flat-footed by surging e-commerce volume and is now failing to take steps necessary to meet customer demand. “Our pilots see evidence of UPS failing to meet its customer service commitments on a daily basis,” said Capt. Robert Travis, President of the IPA.  The IPA announced today that it has commissioned a professional survey of major shippers to examine UPS service reliability, both domestic and international. “UPS has turned to costly and less reliable aircraft subcontracting with outside carriers in a desperation move…