In just the last week, I have been shown some stellar examples of how little things people do in business can make a big difference.
My retail background goes back to the early 90’s and finished when I opened ARHAUS Furniture at a ripe young age of 28. That said, I can say retail is fun, and I was pretty darn good at it, but it was never for my long haul. At one point, I was on a training team who flew around the country opening stores for one retailer, and the lesson was always the same: treat the customers with sincerity, no matter what you sell, or to whom.
Easy, right? Not so much. I was a top national producer beacuse I did not BS people. My sales skills included total knowledge about the product, and resolution of issues that may have arisen, without the usual sales-y spin of crap. The same applies in my consulting work, you may not want to hear the opinion, but its the truth, and it will help your business.
These days its hard for me to shop or eat and not apply the amazing values of customer service instilled by the wonderful companies I worked for. Sometimes I am sorely disappointed in the sheer stupidity of folks out there in the industry. Bad service + crappy attitudes = slow or closed businesses, period. I know its a low paying, long hours week for you guys, but hell, if you have to be there make the most of it!
On that note- lets go to a few GREAT stories I have had this week alone and KUDOS to the people who made it all happen!
1. Outback Steakhouse
9498 Old Brownsboro Road ( US 22 )
Louisville, KY 40241
Things went sooth until my filet was still mooing blue inside, and as they sent the steak back, I asked for the check to expedite the dinner, explaining we were trying to make a show. As the check came, so did my meal, completely remade…sadly, I am thinking this is going to die, boxed to go, in the car during the movie. Yuk.
139 St. Matthews Avenue
Corner of St. Matthews Avenue & Westport Road
Next to Trinity FB field
I found Ruth back in college when I needed something different and unique to wear that wasn’t like everyone else.
In the 80’s I wore Giorgio Armani Gio and Bijan, which were fabulous, then. I moved into floral notes of Laura Ashely No.1
( which is still my love ) alas, it is long gone.
He also asked for Creed , Green Irish Tweed. This was the favourite of Cary Grant ( my friend is pretty dashing himself:)
I laughed when he said lets google it.. I said “Let me call the Parfumerie.”
TRUST me on this. GET IT. (can run $275)
Top Notes: Pepper, Rhubarb Leaves, Coriander.
Heart Notes: Jasmine, Tuberose, Gardenia, Lily of the Valley, Carnation.
Base Notes: Vetiver, Frankincense, Amber, Opoponax, Leather.”YUMMY.
Don’t think the Parfumerie only carries the highest end, she also mixes scents and oils, fragrance and carries mainline brands, but will take the time to match a scent for you personally, to make something your own.
996 Barret Avenue Louisville KY 40204
- Sunday 11am-5pm
- Monday – Saturday 11am-6pm
- Yep! That’s 7 Days A Week!!!
Its not all Dita Vion Teese, pinup retro ladies. Its about mixing the new with the old, or even the classics that never go out of style!
Most of my closet collection is vintage from straw purses to furs to Lilly Pulitzer from the ’60’s. Most of which, you wouldn’t be able to tell was old or new!
You know when you go somewhere and they already know your name, your order and how you like things? Yes. I LOVE that.
Big shout out to the greeters at Gate 1 for escorting my Mother & friend the the suites, and to the ladies upstairs who are quick to greet with a cheery disposition and being very helpful!